Shipping & return policy
As you may have seen in the section about our values, we embrace slow fashion, trying to create on demand to avoid any unnecessary waste and with the utmost respect for the environment.
To process an order, we take between 2 and 5 working days, as it is our commitment to double check that the piece is properly tested and ready for shipment.
In the meantime, we remain at your disposal for any questions or needs.
Countries to which we ship
At the moment we ship our handmade jewelry only to mainland Spain, Balearic Islands and Portugal.
However, please check this section again because we are planning to add new destinations very soon.
Shipments have no cost as they are always free of charge.
We always and only ship by standard registered letter through the Spanish company Grupo Correos.
You will receive by e-mail a tracking code to locate your order at any time and in full autonomy.
When making the purchase, please always make sure that the address you have entered is correct and leave us a note if you need it.
Balarmú is not responsible for any problems in the reception of the order due to a wrong address.
Depending on your destination, shipments usually take from a minimum of 6 to a maximum of 14 business days.
At this time we do not offer express shipping.
However, if you have a special event and need your handmade earrings as soon as possible, please contact us with the subject "express shipping" to offer you a solution.
As all deliveries are made by Grupo Correos, Balarmú is not responsible for any delays in shipment. However, in the event that this happens, always check the tracking code you received and ask for assistance directly to Correos to open an incident and resolve the delay.
Also, please keep in mind that in times of sales and holidays, delays of up to 5 working days may occur, which, once again, will depend exclusively on the courier company and not on Balarmú.
Returning a purchase
If once you have received your order, for any reason, you would like to return it, there will be no problem. You will only have to comply with the following requirements:
- You must have received your order first.
- You have a maximum of 14 calendar days from receipt of the order to return it.
- The returned order must be perfectly intact, closed and wrapped in its original package exactly as you received it.
- Return shipping costs will be entirely at the customer's expense.
If you meet all these requirements, please follow the steps below to make the return:
Until we receive it, the item is entirely your responsibility. We recommend that you return the order to us by registered mail and that you keep the proof of shipment.
If the returned order does not reach us, we will not be able to reimburse you.
If you purchased an item that was on sale, a custom item or a special offer, in the event that a refund is accepted, you will receive the exact amount you were charged and not the amount the part would normally be without discounts.
For more information, please see our terms of service.
Damage caused by transportation
If, upon receipt of your order, you discover that the product has been damaged in transit, please follow the steps below:
2. Send us an email to firstname.lastname@example.org with "transport damage" in the subject line.
3. To that same email you must necessarily attach photos/videos that clearly show the extent of the damage.
4. Once we have verified the actual existence of the damage, we will proceed to pay you the amount of the order through the same means by which the original payment was made.
First of all, remember that, as these are handmade pieces, it is inevitable that your creation will differ slightly from the product photos you have seen on our communication channels.
Due to the characteristics of our handcrafted product, the small differences that may exist in colors or shapes between one piece and another within the same model are not considered a manufacturing defect. Rather, they are slight variations due to the craftsmanship.
Our artists paint each piece by hand and that is precisely the added value of exclusivity that distinguishes Balarmú.
In addition, before any shipment, each creation goes through an attentive and careful control to check the perfect condition of the piece.
Even so, in the unlikely event that the product proves to be defective, please:
1. Send us an email to email@example.com with "defective product" in the subject line and attaching photos/videos that clearly show the nature of the defect.
2. Once the actual existence of the defect has been verified, we will proceed to pay the amount of the order through the same means by which the original payment was made.
When your order is shipped, you will receive a tracking code in your e-mail so that you can check the status and location of your shipment at any time.
As all deliveries are made by Grupo Correos, Balarmú is not responsible for eventual losses in the shipment nor can it materially resolve courier incidents.
Always make sure that the destination address you entered is correct and, if you are not present at the time of delivery, check your mailbox.
Remember that you have a maximum of 15 days to pick up your item at the post office indicated in your notice.
Once this period has expired, Correos will return your order to Balarmú and, unfortunately, since it is not our service, we will not be able to make any reimbursement.
From the reception of your order, you will have a 90 days warranty period but only and exclusively in what refers to:
- La remota eventualidad de que el disco del cierre de presión en la parte posterior de los pendientes se despegue.
In the unlikely event that this happens within 90 days after receipt of the order, please send an email to firstname.lastname@example.org with "warranty replacement" in the subject line and attaching photos/videos that clearly show the disc peeling off.
Once Balarmú has verified the actual existence of the damage within a reasonable period of time, you will be entitled to a replacement of the same part at no additional cost.
The 90-day warranty does not cover or include:
- Loss, damage due to improper use, breakage from falls, wear and tear or even improper storage of the jewelry.
Last modified: January 05, 2024